1. Refund Eligibility
Refunds are only applicable to the following:
- Services purchased directly through our website at https://hostils.site.
- Refund requests made within 14 days of the original purchase date.
- Products or services that are faulty, not as described, or have not been delivered as expected.
2. Non-Refundable Items
The following are not eligible for refunds:
- Digital Products: Once accessed or downloaded, digital products (e.g., software, e-books) are non-refundable due to the nature of digital goods.
- Services Rendered: Fees for services that have already been provided (e.g., consultation fees, completed tasks) are non-refundable.
- Promotional or Discounted Items: Products or services purchased during a sale or with a promotional code are generally non-refundable, unless otherwise stated.
3. Requesting a Refund
To request a refund, please follow these steps:
- Contact Us: Email our support team at [Contact@hostils.site] with your order number, proof of purchase, and a detailed reason for the refund request.
- Review Process: We will review your request and may ask for additional information to verify your claim.
- Response Time: Refund requests will be processed within 5-7 business days of receiving all necessary information.
4. Refund Method
Refunds will be issued using the original payment method. Depending on your payment provider, it may take 5-10 business days for the refunded amount to appear in your account.
5. Partial Refunds
In some cases, partial refunds may be granted:
- If a service was partially completed before the refund request.
- If a digital product was accessed but there was an issue that prevented full use.
6. Cancellations
- Subscriptions: You may cancel your subscription at any time. Cancellations will take effect at the end of the current billing cycle, and no refunds will be issued for the remaining period.
- One-Time Purchases: Cancellations of one-time purchases are subject to our standard refund eligibility criteria.
7. Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
- Email: [Contact@hostils.site]
- Website: https://hostils.site
We are here to assist you and ensure a satisfactory experience with Hostils.site.